Who we are
Our website address is: http://www.roofgroup.co.uk.
Our contact details:
TRG The Roof Group Limited
Telephone; 07535964004
email; enquiries@roofgroup.co.uk
The type of information we collect
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
Photos of completed work (no addresses, personal identifiers or locations are or will be disclosed)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- You are a customer or potential customer of ours and have made an enquiry to us
We also receive personal information indirectly, from the following sources in the following scenarios:
- Research for sales and marketing purposes
We use the information that you have given us in order to provide you with information you have requested from us and to track our guarantees and warranties.
We may share this information with our contractors and subcontractors.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We have a legitimate interest
How we store your personal information
Your information is securely stored on our Customer Relationship Management system.
We keep your contact details for 2 years or for the period of guarantee or warrantee you have with us. We will then dispose your information by manual deletion.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at enquiries@roofgroup.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@roofgroup.co.uk.
We are registered as a data holder with the Information Commissioners Office. You can complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk